Optional Coverage only applies when requested on the application and the appropriate additional plan cost has been paid. There is a combined maximum limit of $500 for certain valuables. *** Baggage and Personal Effects has a per article limit of $250. **Plan must be purchased within 21 days of the date your initial trip deposit is received to be eligible for Cancel for Any Reason coverage. Consumers Power also has a similar plan and I'm going to inquire about their plan to see how they handle things.* Trip Cancellation and Interruption are up to the lesser of the Trip Cost paid or the limit of Coverage for which benefits are requested and the appropriate plan cost has been paid. Showing me the info on the Greenbacks did nothing but make me afraid that I'm going to pay you the $31 per month just to have you eventually come out and tell me you can't fix it or find parts and that all the money I have spent for supposed piece of mind was money spent for nothing. If it's new enough and repairable I will pay you to repair it if it breaks down. If your not going to repair it, I won't pay to have it covered. Or take model numbers up front and as appliances are replaced to tell me UP FRONT if it will be repairable or not. Why should I have to pay an "ADDITIONAL" $17.95 per month on top of the $30.95 per month that I'm already paying? If someone pays you money basically as an insurance policy when something breaks down DTE should repair it. If I'm paying for the Ultimate Protection plan my expectation is that when I need repairs DTE is going to repair it. is there anything else I can help you with?" At that point I realized she was not going to be of any assistance whatsoever. All Latricia had to say was "Well I'm sorry to hear you feel that way. If DTE is going to take my money to cover specific items shouldn't they document models #'s up front to tell me if you cover repairs on that model or not? Why would they not ask any info until they eventually come out and then tell me they can't repair it after taking money all the while. I then mentioned that I saw the info on the additional $17.95 for the Greenbacks Cash Option and had questions. She then said she would put it back through (whatever that means) and that I should see it on my next bill. She then said she did not see that I faxed any info, even though I'm looking at my fax confirmation that says it went through OK. She told me she showed I upgraded on 9/27, even though I upgraded the weekend prior and faxed the AAA info on 9/24. She doesn't listen and I had a difficult time being able to speak to explain my problem. I have worked in Customer Service for 36 years and she should not be on the front line speaking to customers with her phone skills. I was VERY dissatisfied with Latricia's customer service skills on the phone. Called back again and requested a call back and Latricia PRO #0106 called me back. on 10/17/18 I called, waited on hold for a VERY long time and was eventually dropped. On 10/1518 I was billed and did not see the discount and also noticed it still doesn't show the new plan that I upgraded to either. On 9/24 I called to ask how I get the AAA discount and was told to fax my AAA info to Mike Romeo at so I did and I have the fax confirmation to prove it. On the weekend of 9/22-9/23 I upgraded to the Ultimate Protection plan & noticed there was a 10% discount for AAA members.
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